This Privacy Policy explains what information the PIPE Migrant Guide app (“the app”, “we”, “us”) collects, how it is used, and the choices you have.
The app is part of the PIPE Project (Programme of Inclusion for Migrant People), co-funded by the European Union, and provides practical orientation content for newcomers in Europe.
It does not ask for your name, email, phone number, or location, and it does not collect any persistent device or advertising identifiers. We collect a small amount of anonymous usage statistics to improve the content. A public leaderboard is strictly opt-in and only shows a nickname you choose yourself.
1. Who is responsible for your data
The data controller is EVM Group SL, VAT number B-38944864, established in Juan Ravina Mendez 5A, 3A Floor, Polígono Industrial Costa Sur, Santa Cruz de Tenerife 38009, Spain, as project coordinator of PIPE Project, and the AEPD (Agencia Española de Protección de Datos) as competent supervisory authority. For any privacy question or request, contact us at:
Email: contacto@pipe-project.eu
2. No account, no sign-in
End users do not create an account and do not log in. The app connects to our backend through a shared, anonymous technical service account that is the same for everyone and is not linked to you personally. We do not know who you are.
3. Information stored only on your device
The following settings are stored locally on your device (using the operating system’s standard app-preferences storage) and are not sent to us. They are removed if you use “Reset app” (except the items noted) or uninstall the app:
- Your chosen interface language and country.
- The topics/tags you selected during onboarding, and your active learning-path code.
- Your theme preference (system / light / dark) and onboarding-completed flag.
- A randomly generated app identifier (a random UUID), an optional self-chosen nickname, and your accumulated quiz points. These three survive an app reset so your score and nickname are retained on the device. The identifier is not linked to your real-world identity and stays on your device unless you opt in to the leaderboard — in which case it is stored on our backend alongside your nickname (see Section 5) and can be deleted at any time by clearing your nickname.
4. Anonymous usage statistics
To understand which content is useful and improve the app, we collect anonymous, aggregated usage events. Each app launch generates a fresh random session identifier (a random UUID that is not stored permanently and cannot be traced back to you or your device). No name, email, IP-based profile, advertising ID, or hardware identifier is collected. As with any online service, our hosting provider may process connection details (including your IP address) momentarily to deliver and protect the service; we do not store your IP address in our usage data or build any profile from it.
The usage data we record consists of:
| Data | Examples |
|---|---|
| Session context | Random session ID, selected country and language, learning-path identifier (if any) |
| Interaction events | Event type (e.g. module opened/completed, intro completed), module/domain identifier, time spent on a module (in seconds) |
| Quiz results | Whether a quiz answer was correct or not — the answer content itself is never recorded |
5. The leaderboard (opt-in only)
The app includes an optional quiz-points leaderboard. Nothing is published unless you choose
to participate by entering a nickname and opting in. If you opt in, the following is sent to our backend and shown publicly in the app:
- The nickname you typed (you may use any name or pseudonym — please do not enter your real full name or other personal information).
- Your quiz score and your selected country.
- The random app identifier described in Section 3, used solely to keep your own entry up to date.
You can leave the leaderboard at any time by clearing your nickname in Settings, which deletes your leaderboard entry. Nicknames are validated and may be moderated (for example, offensive nicknames can be hidden or removed).
6. Feedback and User Contributions
You may optionally choose to send us anonymous feedback. We process this data under GDPR Article 6(1)(f) (Legitimate Interests) to improve app performance, content accuracy, and user experience.
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Ratings & Flags: We record page helpfulness, language/country, and your optional text comments about broken or incorrect content.
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Stories / Testimonials: Includes your submitted text and an optional author name (moderated before publication).
Important: Because these features use free-text fields, do not include personal or sensitive information (e.g., full names, addresses, or immigration details).
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Removal: If you want a submitted story or testimonial deleted, email us at contacto@pipe-project.eu
7. Permissions and device access
On Android the app requests only the Internet permission, which is needed to download content and (when applicable) send the anonymous data described above. The app does not request access to your location, camera, microphone, contacts, photos, or files, and does not use advertising or tracking SDKs.
An offline version of the app may be distributed with content bundled inside it. That version works without a network connection and sends little or no data; the principles in this policy still apply to any optional data it may send when online.
8. Service providers
We rely on a small number of providers to operate the app:
- Supabase — Supabase server for this project is West EU ( eu-west-1) – Ireland, which hosts our database and backend (content, anonymous statistics, leaderboard).
- Pexels — supplies some of the images shown in the app.
- Google Play — distributes the Android app. Google may collect its own technical and
diagnostic data under its own privacy policy when you download or run apps from the Play Store.
We do not sell your data and we do not share it for advertising purposes.
9. How long we keep data
- Anonymous usage statistics are kept for up to 12 months and then automatically deleted.
- Internal administrative logs (records of changes made by our content administrators) are kept for 90 days.
- Leaderboard entries are kept until you remove your nickname or an entry is moderated/removed.
- Feedback, content flags, and testimonials are kept while they remain useful for improving the content.
- Locally stored settings remain on your device until you reset or uninstall the app.
10. International transfers
Our backend is operated within the European Union where possible. Where data is processed by a
service provider outside the EU/EEA, appropriate safeguards (such as the European Commission’s
Standard Contractual Clauses) are applied.
11. Your rights
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Anonymous Architecture: The app is designed to avoid directly identifying users (in compliance with GDPR Article 11). Therefore, in most cases, it is difficult or impossible to link technical data to a real person.
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Purpose of Processing: We process data strictly to improve the app’s performance, enhance user experience, and ensure system stability.
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User-Controlled Data Removal:
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To delete locally stored data, simply reset or uninstall the app.
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To delete your leaderboard entry, clear your nickname within the app.
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Story/Testimonial Removal: To request the removal of a submitted story or testimonial, email us at contacto@pipe-project.eu.
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Commitment to Reasonable Effort: Upon receiving a rights request, we commit to making all reasonable and proportionate efforts to locate the information, provided the user supplies technical identifiers (such as a device ID).
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Request Process: To exercise your GDPR rights (access, rectification, erasure, restriction, and objection), contact us at contacto@pipe-project.eu along with your internal app identifiers. We will respond within the legal timeframe of one month.
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Supervisory Authority: Users have the right to lodge a complaint with the AEPD (Spanish Data Protection Agency) as the lead authority, or with their respective national data protection authority if they reside in another EU Member State.
12. Children
The app is a general-audience educational tool aimed at adult newcomers and is not directed at children. We do not knowingly collect personal data from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version, and material changes will be published on this page.
14. Contact
Questions about this policy or your data?
Email contacto@pipe-project.eu.